Damaged or Defective Items: If your product arrives damaged or defective, please take clear photographs of the damage and send an email to info@blueridgefinishes.com within 7 days of delivery. Once verified, a replacement will be sent at no additional cost.
Eligibility & Restrictions:
If the finish has been opened, it is not eligible for return, refund, or exchange.
For unopened items, can clips must still be securely in place to ensure safe return shipment is possible.
Return Shipping & Processing: If an eligible unopened return is approved, please contact us for return instructions. Refunds (minus any applicable return shipping fees) are processed back to your original payment method within 5–10 business days of receiving and inspecting the returned item.
2. Privacy Policy
Information We Collect: When you visit our website, place an order, or contact us, we collect necessary contact and transaction details, including your name, shipping/billing address, email address, phone number, and payment confirmation details.
How We Use Your Information: We use your information strictly to fulfill and ship your orders, communicate order updates, provide customer support, and maintain legal/tax records.
Data Sharing & Security: We do not sell, rent, or trade your personal information to third parties. Data is only shared with trusted service providers necessary to operate our business (such as secure payment processors and shipping carriers).
Cookies & Site Analytics: Our website uses basic cookies to keep your shopping cart active and ensure smooth site functionality. You can disable cookies through your browser settings at any time.
Contact Us: If you have any questions about your personal data or need to make a privacy-related request, contact us at info@blueridgefinishes.com.
